Delivery Policy

We endeavour to dispatch all orders within 1-2 working days of the order being placed. Inventory shortages or other fulfilment issues may cause delays.

Your order is shipped using Royal Mail 24, Royal Mail 48, myHermes or DPD.

We cover the cost of myHermes (2-5 days) shipping costs as long as the shipping address is located in the UK and the order value above £39. You may also upgrade this to Royal Mail 1st Class (1-3 Days), or myHermes, or DPD for an additional fee based on the weight of your order. This will be calculated at checkout.

Below £39 your order will be shipped via Royal Mail, Hermes or DPD. Costs will depend on your order weight and will be calculated at checkout. Typically this is anywhere from £2.64 to £7.19 depending on the desired speed of delivery.

Every effort is made to facilitate sending your order on time. After your order is processed and fulfilled, an email will be sent to you containing the order tracking number (if available). Once your order is fulfilled and placed in the hands of Royal Mail, myHermes or DPD we are unable to guarantee any delivery date indicated by them. 

Please note all delivery estimates are just that - an estimate and not a guarantee.

If after the estimated delivery date your order has not arrived, please contact us and we will everything we can to resolve the issue.